Customer Feedback from Trust Pilot

25 March 2010
Overall good but be careful when ordering wedding stationery

Fairly easy to order the wedding stationery online and the quality of the products is very good. However, when placing an online order I was only given a preview of the day invitations. No preview was shown of the evening invitations and as a result I managed to leave off the RSVP information. Ultimately this is my error, but had a preview been shown it would have been immediately obvious and I could have amended the details.

Kirsty.
20 April 2010
Kirsty thank you for your comments. We are looking at the possibility of adding a preview to our evening invitations. In the meantime we have removed the charge for email proofs to give customers the opportunity of receiving a free proof of their order prior to going to print.

Marketing Dept. Bride and Groom Direct

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One Response to “Customer Feedback from Trust Pilot”

  1. Gemma Farquhar Says:

    We were very happy with our Invitations, great quality and fast delivery, they were exactly what we wanted. The website is also very easy to work. Very happy customers, thanks again.

    G Farquhar

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